Customer Relationship Officer: ADIB – Abu Dhabi Islamic Bank Careers

Role Purpose

Managing products and service functions related to Institutional Banking customers to ensure the delivery of quality service, project a warm image of ADIB, maintain operational controls, and continuously improve financial services and operational service efficiency.

Key Accountabilities of the Role

These are the main responsibilities of this role:

• Deposit account documentation: Handle inquiries related to deposit accounts, opening and closing of accounts, ensure proper completion of forms, observe KYC policies and Central Bank instructions.
• Finance account documentation: Handle inquiries related to finance and covered cards, maintain customer files, prepare finance applications and obtain necessary approvals, input data into the system, ensure proper completion of forms.
• Sales-Management of service delivery: Sell and cross-sell ADIB’s products and promote ADIB’s image.
• Staff management and coordination: Manage subordinates, plan their training, and conduct appraisals.
• Perform other tasks specified by Management.

Specialist Skills / Technical Knowledge Required for this Role

• Broad knowledge of ADIB’s Retail Banking financial products & services.
• Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures.
• Good knowledge of UAE banking practices, regulations, and risks.
• Good knowledge of Anti-Money Laundering regulations issued by the UAE Central Bank and other regulatory authorities.
• General awareness of competitors in the local market.
• Fair knowledge of service standards.
• Training skills.
• Sales skills.
• Management Information skills.
• Computer skills.

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